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Terms & Conditions
These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website and subscribing to our services, you agree to comply with these terms.
2. Definitions
"Company", "We", "Us" refers to SpeedyLink Communications Limited.
"Customer", "You" refers to any individual or entity subscribing to or using our services.
"Service" refers to the internet and telecommunications services provided by SpeedyLink Communications Limited.
"SLA" refers to the Service Level Agreement, which governs service performance and compensation policies.
3. Scope of Services
SpeedyLink Communications provides internet services, including but not limited to:
Dedicated Unlimited Services
Unlimited Service Plans
Data-Capped Plans
Hotspot Internet
4. Service Availability and Performance
We guarantee a minimum service availability of 97.5% per calendar month.
Downtime that exceeds this threshold may qualify for service compensation in accordance with our SLA.
Service interruptions caused by scheduled maintenance, force majeure, or customer negligence are not covered under our uptime guarantee, hence will not be compensated for.
5. Billing and Payments
All invoices will be transparent and itemized.
Payments must be made within the designated 30-day billing cycle. Non-payment may lead to service suspension.
We offer multiple payment options for customer convenience.
Any billing disputes must be raised within 15 days of invoice receipt.
Payments:
The client agrees to pay the provider the following charges:
Installation Fee with one free month of 1-2 Mbps bandwidth internet subscription, payable upon execution of this Agreement.
Additional charges: the client shall be responsible for any additional charges incurred due to exceeding the agreed bandwidth and scope of the contract or any other services not covered under the standard package purchased. These charges will be billed separately.
6. Refund and Cancellation Policy
Customers may request a refund within 30 days of payment for valid reasons.
Refunds are subject to administrative processing, and delays may occur due to financial reconciliation.
If an installation service is canceled, refunds (if applicable) will be processed as per our refund policy.
7. Equipment and Maintenance
Customers leasing equipment must ensure its protection and return it in good condition upon termination of service.
Any damage or loss of leased equipment will be charged to the customer.
We will notify all customers at least 48 hours in advance for scheduled maintenance.
Emergency maintenance will be carried out with as much prior notice as possible.
7.1 Use of Equipment:
Permitted Use: The Customer agrees to use the equipment only for the intended purpose of accessing and enhancing SpeedyLink Communications' internet services.
Prohibited Use: The Customer shall not use the equipment for any unlawful or unauthorized activities, including but not limited to: tampering with the equipment, attempting to alter or modify it, or using it in any manner that violates local laws or the terms of service of SpeedyLink Communications.
Ownership of Equipment on Outright Payment: The radio equipment remains the property of the client on outright payment and is not subject to the retrieved clause of redundancy to the Provider network.
8. Lease Renewal and Purchase Options
The renewal of the lease agreement shall be on a yearly basis at a rate of N60,000 or a biennial basis at a rate of N110,000.
The client has the option to purchase the radio outright for N180,000 following the completion of the initial lease term and payment.
The renewal shall take effect upon the expiration of the original lease agreement, subject to the client’s execution of the renewal agreement and the payment of the agreed amount for the new term.
9. Responsibilities of the Provider
The Provider shall:
Provide the Client with the agreed-upon internet services as described in the SLA. Perform the regular maintenance and upgrades to ensure the services are functioning properly.
Respond promptly to service-related issues and provide technical support as outlined in the SLA.
10. Responsibilities of the Client
The Client shall:
Allow the Provider’s technicians to access the Client premises for installation and maintenance purposes during agreed-upon times.
Provide a suitable environment for the installation and operation of the equipment, including power supply and physical security.
Comply with all applicable laws, regulations, and guidelines related to the use of the services.
Notify the Provider promptly of any service-related issues or outages.
11. Termination
Either party may terminate this Agreement upon written notice to the other party in the event of a material breach of any provision of this Agreement. Termination shall be effective 30 days from the receipt of the written notice from either party.
12. Limitation of Liability
Exclusion of Provider’s Liability: SpeedyLink Communications is not liable for any damage to the equipment, loss of data, or personal injury that may occur due to improper use, neglect, or failure to follow the provided instructions for the equipment.
Limitation on Damages: In no event shall SpeedyLink Communications be liable for any indirect, consequential, or punitive damages arising from the use of the equipment. Also SpeedyLink Communications will not be liable for damages caused by act of God or force majeure.
Complaints can be submitted via our customer service channels.
We will acknowledge complaints within 24 hours and resolve them based on priority.
If unresolved, complaints can be escalated to our Quality Assurance team and ultimately to the Nigerian Communications Commission (NCC) if necessary.
Any dispute between the Parties shall be settled amicably by mediation or referred to and settled by arbitration in compliance with Nigerian laws. The decision of the arbitrator shall be binding on the Parties.
14. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria without regard to its conflict of laws principles.
15. Severability
If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16. Agreement Acceptance
By signing this agreement or making a payment, both parties agree to the terms and conditions outlined above and acknowledge that they have the necessary authority to enter into this agreement.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, please contact our customer support team for assistance.
Privacy Policy
At SpeedyLink Communications Limited ("SpeedyLink," "we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with the Nigeria Data Protection Act, 2023 (NDPA) and the Nigeria Data Protection Regulation (NDPR) as issued by the National Information Technology Development Agency (NITDA). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services.
1. Information We Collect
We may collect and process the following categories of personal data:
Identity Information: Name, contact details (email address, phone number), date of birth, and identification documents (if required).
Account Information: Username, password, and account details.
Payment Information: Billing details, payment history, and transaction records.
Technical Data: IP address, browser type, device information, and log data.
Usage Data: Information about your interactions with our website and services.
Communication Data: Any communications you send to us, including inquiries, complaints, and feedback.
2. How We Use Your Information
We process your personal data for the following purposes:
To provide and manage our internet services.
To process payments and manage billing.
To improve our website, services, and customer support.
To communicate with you about updates, service changes, and promotions (where permitted).
To detect, investigate, and prevent fraud, security breaches, and illegal activities.
To comply with legal obligations and regulatory requirements.
3. Legal Basis for Processing
Under the NDPA and NITDA, we process personal data based on the following legal grounds:
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is required to comply with legal and regulatory obligations.
Legitimate Interests: Processing is necessary for our legitimate business interests, provided it does not override your rights.
Consent: Where applicable, we will seek your explicit consent before processing your data for specific purposes.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, we may share your information with:
Service Providers and Partners: Third parties that assist in providing our services (e.g., payment processors, technical support, marketing agencies).
Regulatory Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or business restructuring.
5. Data Transfers
Where necessary, we may transfer your data outside Nigeria. In such cases, we ensure adequate protection through legal safeguards such as data protection agreements, standard contractual clauses, or other mechanisms in compliance with NDPA and NITDA.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. When no longer needed, your data will be securely deleted or anonymized in accordance with the NDPA and NITDA.
7. Your Rights Under NDPA and NITDA
As a data subject, you have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data under certain circumstances.
Right to Restriction: Request limited processing of your data.
Right to Data Portability: Receive your data in a structured format.
Right to Object: Object to data processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
Right to Lodge a Complaint: File a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data protection rights have been violated.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Despite our efforts, no data transmission over the internet can be guaranteed as 100% secure.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and improve our services. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our data practices. We encourage you to review this page periodically for any updates.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy. Your continued use of our services constitutes acceptance of any changes made to this policy.
11. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
SpeedyLink Communications Limited
3b, Ola Aremu Sanni Close, off Kuforiji Drive, Adigbe, Abeokuta, Ogun State.
customercare@speedylinkcomm.org
+234 911 631 1962.